OUR BUSINESS

Fit for today and prepared for tomorrow

Viable, efficient and well governed

Here are some of the ways we will achieve it...

  • Optimise our operating performance to enhance financial strength
  • Ensure a strong and influential customer voice through our new customer engagement arrangements
  • Develop and implement a Data Strategy that supports how we deliver customer services

Success will look like...

Retain G1V2 regulatory rating

A great place to work with a high performing workforce

Here are some of the ways we will achieve it...

  • Review colleague communication and engagement channels to transform internal collaboration
  • Invest in our people through the delivery of comprehensive training, including our accredited Leadership Programme
  • Introduce a new more modern employee offer

Success will look like...

Improved employee satisfaction