OUR SERVICES

Delivering first class services to support people and places

Improve the customer experience ensuring it is future ready

Here are some of the ways we will achieve it...

  • Optimise our service delivery model ensuring the right type of service is provided at the right time
  • Deliver services that meet customers’ needs and expectations and maximise data informed customer satisfaction
  • Deliver services that provide a consistent, coherent and integrated customer journey regardless of contact channel

Success will look like...

Improved customer satisfaction

Supporting people and places to achieve their potential

Here are some of the ways we will achieve it...

  • Develop our social value framework to maximise positive impact of our investment
  • Develop a plan to prioritise and tailor support to our most vulnerable customers
  • Introduce a programme of place making to promote sustainable communities

Success will look like...

Increase the Social Value of our work